Great American Life Insurance Co. Complaint - Overdraft of checking account and failure to return funds...... different story every time called
I have had a term life insurance policy with this company for ten (10) years. The premium has been $67.79 monthly for that entire period of time.
This month, without notifying me, they drafted my checking account for $504.43. As I found out when I called them, this was supposedly because my policy had expired and they renewed it without my consent. They also told me that they had sent me two letters of notification in early March 2010 but I did NOT receive any correspondence from them. I told them I had not received anything and I was told that they sent the letters so I must have gotten them. My contention is/was that just because they sent them doesn't mean I automatically got them.
I called them one time and was told by a representative that all I had to do was go to my bank and have an officer of the bank call and verify that the money had been paid out of my account and they would refund the overdraft to my account. I did what they said and the bank officer not only called them, she sent them a back-up letter by fax verifying what she told them on the phone.
Not only did they not refund my money, I discovered when I checked my bank account on line, that I was even more seriously overdrawn because of some other drafts that were supposed to be taken out but my account was already in a negative state because of this overdraft.
Great American Life did not write me, call me or inform me by any other method that this was going to happen. Consequently, so far, before I get this resolved, I will have been assessed $205.00 in bank fees and am now in an overdraft status of $520.71.
I'm in the early stages of trying to get this mess straightened out, but from what I have seen so far, I feel like I might be in an uphill battle. The people I dealt with, with the exception of one, sounded disinterested and a little arrogant. Not much interested in resolving the problem. My opinion - Poor Customer Service
Look and think before you leap.