Ikea Complaint - Very Bad Customer Service & Deceiving Customers
PARAMUS, NEW JERSEY -- W brought cabinet sets, but they didn't give us all the pieces we ordered. We have 1 missing piece which is the base cabinet and it was only $30, but still we paid for it, it was charged on our receipt. We went back to them explained that they might forgot that piece or made mistake. They said they checked their inventory there is no more or less. They said they can't give us back that missing piece and if we want it we need to buy it. But the fact is we already paid for it.
Is it angry? You paid but you don't get your item. They said we signed the pick up paper so is our fault we don't know it was missing. Of course we signed because we need to pick up our items back home. I was arguing with them on the fact that I paid and I didn't get all my pieces. It was missing. They are denying their mistake and not taking responsibility and keep saying I signed so that's it, is not their fault. This is not reasonable at all, if people brought 100 pieces, they are suppose to check all 100 codes on the spot? Is it that suppose to be their job? Besides the paper we signed was just to pick up or get our items. If we don't sign, we can't leave with our items.
I would never go to this store anymore. They have a very terrible customer service, unreasonable points and deceiving customers.