DSN Direct Shopping Network Complaint - My experience with DSN
B, NEW YORK -- I've had similar experiences with DSN as many that have written here. Fast to take your money, slow to credit your account. Customer service (if you want to call it that) is absolutely unreal, rude, inefficient, inept, lacking in communication skills, curt, and the list goes on and on.
If you have ever had to deal with them, you would realize what I am saying here. I think one girl answers all of the calls during a "BRIEF" time slot.
When I first started watching the show, I thought their things looked really good. I ordered a whole bunch of items. It was around the holidays a couple of years ago. I was buying jewelry for myself and as gifts for the family. I ordered rings, loose gems, etc. Some were final auctions.
Marlena has a final auction for a sapphire ring with diamonds. It looked really high quality on the TV. When I received the ring, it looked nothing like what was represented on the TV auction. The sapphire was inferior. The quality of the ring was horrid to the point of being uncomfortable to even have on your finger..
I DID NOT receive the ring from the auction. What I received was grossly misreprented. I know they said there were no returns on final auctions, but I returned it anyway. I am not going to spend money on something that did NOT look like was in the auction. They did return me my money...
I kept some things that I bought, but on the whole, returned most of it.
They say there is a money back guarantee so they have to abide by that.
Well some time went by.. I turned on the show again. I called in to purchase something I saw. I gave the guy on the phone my customer number
and he told me flat out that I cannot buy anything from them anymore..
How do you like that??
They say there is a money back guarantee, and when you return something..
they penalize you..and won't let you purchase any longer? INteresting..!
It's just as well..
They saved me some money!
I did like the junior gem collector shows that Art ran.
I bought some diamonds for a great price in one of those shows..
I really like the looks of the estate jewelry too.
I was unable to purchase anything though..cause they have banned my account for returning items..
Nice public relations eh? haha.
You certainly can get an education about gems watching the show.
I think Lauren talks too much though..geez.. she goes on and on.....
what is that about?
Jack and Peter have a great estate jewelry show.
Anyhow..I have to say that I got all of my money returned by them.
It took time..and I was very very detailed and careful about the paperwork and watching my statements..