Jenn-Air Complaint - Do not ever buy a Jenn-Air product
BENTON HARBOR, MICHIGAN -- In Feb. of 2009 we bought 4 Jenn-Air appliances for our new house. All of them have needed service since the first day they were installed. However, the microwave and refrigerator have had so many repair calls for the same problem that Jenn-Air extend the warranty for an extra year for free. It is now May 0f 2010 and the refrigerator and the microwave still are not working properly, in fact I am now being told that the appliances meet manufacturers specifications and it is my fault that the food in the fridge keeps freezing and that I do not know how to close the microwave oven so that it does not turn on by itself when I close the door.
I have filed complaints with the CPSC and the Alabama State Attorney General's Office. If nessecary we will take the matter to court.
Do not but Jenn-Air. When they cannot fix the problem they tell the consumer that it is their fault. I was told not to put food on the top shelve of the refirgerator where the vent is, because that will freeze it, however, the food in the crispers, bins and lower shelves are freezing also. They have replaced the motherboard twice, the thermister once, made numerous adjustments and the fridge still freezes my food.
The micrwave has had the door adjusted, the switches replaced and the housing replaced. The convection feature burned the inside of the micrwave nearly starting a fire in the microwave, the stainless interior glowing red hot. And the plastic latches on the door have broken at the same time.
Jenn_Air products are health and safety hazards and need to be recalled from the market.
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