Verizon Complaint - Early Termination Courtesy Revoked
RANCHO CORDOVA, CALIFORNIA -- I was a loyal Verizon broadband card customer for 1 1/2 years. I even bothered to go out of my way to recommend the company to other prospective broadband customers: "Verizon has the best coverage of any service I've tried!" I'd tell them excitedly. Now, I unexpectedly find myself about to head overseas for a prolonged period, and called Verizon expecting to be released from my contract as a courtesy, as I understand they historically have done.
But I wasn't released. I was refused. Verizon told me that two months ago (March 2010), the company changed its policy *internally* -- in other words, a memo was handed down to the call center staff -- and the gist of it is that they are no longer to release customers from their early termination fee for moving overseas.
In other words, Verizon will not be able to provide you service when you leave. But they still expect you to continue *paying* for that service. Or else pay an early termination fee to be released from the contract you can no longer use. And the company is right -- I *did* sign the contract, so I guess that means they've got me. I won't make the mistake of signing a contract again with Verizon, though. Its rigidity and lack of consideration for customers who will be unable to use the service they're paying for makes me not interested in doing business with it again.
I will be back in the States in a year or two. I will not be using Verizon Wireless again, for any reason. It managed to get its $105 early termination fee out of me. But it will be Sprint, T-Mobile, or AT&T instead that will be the recipients of my future $800 - $900 / year in broadband subscriptions for the next 5 or 10 or 20 years. I hope you'll consider one of those other carriers too. Find a company that wants to keep you as a customer long-term. Verizon apparently just wants to make a quick buck.
Yes Verizon... I can hear you now. Point made. This, then, is where we part ways for good.
Enjoy my $105.