Ford Motor Complaint - 2003 Ford Ranger (Plastic Fuel Tank)
BROKEN ARROW, OKLAHOMA -- In February 2003 I purchased a Ford Ranger from the Broken Arrow, Oklahoma dealership for approximately $18,000.00. My truck is pretty much stock and does not have power windows or anything significant you would consider 'extras'. I have a five year contract and pay $300.00 a month. It is obvious to me now that I agreed to pay substantially more for this vehicle than it is worth.
Approximately eight months after purchasing my truck I got a leak in my gas tank. After I took it into the Ford service shop they told me that it looked like an icicle or sharp rock from the road had punctured the gas tank. That's when I found out that my "quality" vehicle's gas tank was made of plastic! my truck was still well under the manufacturer's warranty and I had also purchased the infamous "extended warranty" yet they explained that because this technically was not a 'defect' under their definition of the word, I was on my own. It's been about a year and because of my finances I still do not have the ability to pay $800.00 for a new gas tank. I understand that this leak is very dangerous and am appalled that I did not get any help from United Ford.
I understand that it's about the almighty dollar but, as you can see by what I paid for the truck, even if they would have done the right thing and replaced the cheap plastic gas tank they still would have made a killing off of this sucker.
The 1-800 number is useless and both the dealership and the customer service representatives will absolutely refuse to give you the names and contact info. of the chain of command. no regional managers names, no owners names, nothing. They are about as sympathetic and helpful as the rock that punctured my tank!