Holiday Inn Express & Suites Greenwood Indiana Complaint - Horrible Customer Service!
GREENWOOD, INDIANA -- I recently stayed at the Greenwood, Indiana Holiday Inn Express and noticed an additional charge of $62.50 on my credit card four days after my stay. When I called and spoke with the General Manager Farah, she explained that the charge was due to a complaint that the front desk received from the room next to where I was staying. She went on to say that because there was noise coming from my room and the lady who complained was a Priority Club Member they had to compensate her for her room, which was why I in turn received an additional charge of $62.50. Additionally Farrah was unwilling to work with me in any regard to resolve this issue and told me that the only thing she could do is split the charge with others that may have also stayed in the room.
Furthermore, once we received the first complaint the night of the incident we immediately left the room. In short, once we were told THE FIRST TIME that we were being too loud we fully complied and left the room, not to hear from the front desk or any other hotel staff for the remaining of the evening.
The next morning when I received my bill the only charges that showed were for the two nights that I stayed and had no mention of the noise complaint charge. Nor was I informed of the noise complaint when I checked out that morning.
In conclusion, I completely understand that it is Farah’s and the hotels job to ensure that all guests are pleased with their stay. However, my complaint originates from two factors involved with this situation. The first is that we were asked to quiet down and or leave ONE TIME and we did just that, we left. The second complaint comes from the fact that I was not informed of the charge on my bill or at check out. Furthermore, the hotel didn’t even have the courtesy to at least attempt to contact me to inform me of the charge; they just added it to my credit card. This makes it seem as though Farah and or the hotel was trying to get away with adding this charge to my credit card in hopes that I would not notice it.
This being said, I will never stay at another Holiday Inn Express & Suites and neither will the 52 other family members that stayed there for my sister’s wedding! I would absolutely suggest the same for all who read this in fear that your credit card may be charged without you knowing for ridiculous reasons!