Key Bank USA Complaint - $40 cup of coffee
First, my account was low because my direct deposit didn't go through. Not knowing this because, unlike some banks, Key refuses to send an automated email called a low balance alert. Anyway, thinking I had money I made a few small purchases on Saturday and Sunday. On Wed. morning I get a call that I need to put $$ in my account. When I looked it up online I had 8 $37 OD charges on the same day. It appears they used the old trick of taking the larger amount out first and continued. Why they waited 3 days on some is beyond me. A few charges were under $5. When I asked for a reversal of the 8 OD fees they just said it's your responsibility but we will take off 3 fees. I asked why they kept accepting the debit card transactions when the account was overdrawn and they gave a lame story about MasterCard and merchants not sending them in. There is no reason in this electronic age that they could not take notice and refuse to honor charges. Key bank sucks - I should have closed my accounts a long time ago.
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