Cricket Cell Phone Complaint - Would not recommend Cricket to anyone
I signed up for Cricket less than a month ago and deeply regret it. The refurbished cell phone that they said should work just fine, and I could return for a 100% refund within 30 days if I didn't like it, did not work (people could not hear me well when I spoke into the cell phone). After countless phone calls to customer support (which is not located in the U. S., as admitted by one of the reps) with different recommendations from each representative (including driving 30 minutes to a corporote office in Reno, that, by the way, does not answer its phone or return calls) here is where I am.
I have spent an additional $125 purchasing a phone that works (full price) from a local Cricket franchise store, including a $15 ESN fee to activate the new phone, that replaces the original phone that does not work. Cricket will not credit me the $15. $3 is all that one representative offered!
I cannot access my online bill. No one can tell me why.
The phone system does not recognize my date of birth when I call in for customer support. No one can tell me why.
One representative even asked me to call them back because their system was down for maintenance.
I had to spend at least an hour on the phone having Cricket remove a different $15 ESN charge that I did not authorize and that did not resolve my issue during one of my many previous service calls to them.
Cricket will charge me any used minutes on my defective phone if I return it, which was not disclosed when I purchased it. So, I am stuck with a defective Samsung phone--DO NOT purchase their refurbished phones!
At this point, I don't trust Cricket and don't even like the fact that they have access to my credit card and birthdate info for my account.
Bottom line--I have used both T Mobile (personal use) and Verizon (business use) with no issues. I switched to Cricket because their pricing seemed great. Now I wish I would have stuck with my past service providers, and I do plan on switching back to them within the next year, after I've recouped some of my losses with Cricket.