Just Brakes Complaint - The Just Brakes up sell phone call
ADDISON, TEXAS -- On Monday 05-11-2010 I went to the just brakes for the $99.00 special for pads and shoes on my Ford Ranger pickup. My Ranger only had 58,000 miles on it and has been taken very good care of. "JJ" was helpful and said it would not take too much time and I should have it by noon.
I was expecting “The Call” to try and up sell their services but I knew all I needed was to replace the pads and shoes machine the rotors on the special. My truck is a daily driver it is not used for heavy loads. "JJ" told me that I really needed to have my bearings re-packed; I reminded him that, that service was in the $99.00 package. We both agreed that the special would be performed and that my Truck would be ready.
An hour later "LL" called a little agitated. "LL" proceeded to tell me that my calipers pistons were out of round and definitely needed to be replaced and all the ball joints needed to be repacked with grease. And I had to replace the entire rotor that I was concerned about. Of course all at an enormous cost.
Since my mechanic just performed a 50,000 mile service check on my truck all of that was just inspected. I knew the condition of my truck and I did not have any problems that they spoke of. I did need new brakes and I knew I had bad pad on the right front and was concerned about it.
I stated to "LL" that the extra work was not necessary as I just had all that service work he spoke about performed at 50K. "LL" then proceeded to get a little angrier because I was not buying in to his game. He told me that this was an absolute necessity and that if I didn’t get this work performed now he would set my truck back on the ground and I could take. I said sure no problem I can always go to Midis or Good Year as they also had $99.00 brake specials and I would be by at noon to pick it up. That is when he hung up on me.
I walked back to the Just Brakes and picked up my truck. "JJ" was at least nice and handed me the keys. Since I went on-line to the Ford dealership and saw they had a $99.00 break special plus other coupons for price reductions. I decided to go there.
The Ford service advisor on the phone told me that Calipers are sealed and they cannot serviced. Only the master / slave pistons can be replaced. I had the brakes and the other service work done. The rotor I was worried about machined out just fine and was not damaged at all. So I decided to upgrade to a better pad and shoe but with the 20% discount and the $99.00 special I only paid out $147.00 for the brakes.
Stay away from just brakes go to anybody else and pay more I found out they cannot be trusted to give you any valid information.