Quizno's Complaint - Food Poisoning and No Response?
HURST, TEXAS, TEXAS -- On Mar 4th 2010, my wife and I stopped by a Quizno's located in the city of Hurst, Tx on Pipeline Dr. She ordered a sandwich, I got a sandwich and a cup of chicken soup. The soup tasted odd from the beginning, not quite hot enough?...within 12hrs, I was exploding from both ends! Sick as a dog, shaking sick, sick, sick, sick. I knew it was that soup, no doubt a case of food poisoning. The next day after I recovered (I got angry) thinking...I paid money, to get that sick. So went in search of a way to lodge a complaint. Quizno's website will only let you email directly to the store in question, so I did so, lodged my complaint. Then went in search of Corporate Office, finally after a long and tedious search got somebody human on the phone who toke my complaint. And here we are almost three months later, and not one single, not one..."were sorry letter", "action taken letter", "here a free coupon" (not that I will ever eat there or any Quizno's again)...seriously all I wanted was my money back...my 10$! Wasn't looking for a huge "food poisoning lawsuit"...maybe just a "sorry, we turned you inside out for a night", and here is your money back. But to get "no response at all" feels like a kick in the testicles.
Went back this morning to try and lodge another complaint about there lack of response..but there Corporate Office line is nothing but "robotic", "cold", and you can never get anyone human without waiting for half a day on the phone. Its exactly the way they want it, they think (or hope) complaints will just go away.