SMYRNA, GEORGIA -- I recently purchased a leather sofa and chair from American Signature Furniture at 2540 Cumberland Blvd in Smyrna, GA. The sales lady talked me into buying the leather warranty on the sofa and chair for nearly $250. She told me that the warranty covers 'everything' as long as we tell them what ever happen to the leather was an accident.
Recently, I discovered a few very deep scratches on the leather of the sofa and called American Signature Furniture about the scratches. I was promptly told that the warranty does not cover scratches. I then talked to the warranty company and they told me the same thing. They did tell me that it covered tears but since I already told them it was a scratch they would not cover. I then asked if I took a knife and made a tear in the sofa before I called about the scratch would it be covered. They told me it would.
I have had the most difficult time with this issue. I have to call repeatedly before anyone will return my calls at American Signature Furniture. They are very rude when I try to discuss the issue.
I would not recommend American Signature Furniture to even my worst enemy! With the service I have received over this issue I will never be a customer of American Signature Furniture again!