Enterprise Rent-A-Car Complaint - Liar Liar Pants on Fire
MARSHALL, TEXAS -- I rented a vehicle in the morning and returned the vehicle in good condition the same evening. I was told there would be a $300 hold on my account. Even though my card is a credit card, because it also has the word \"debit\" on it they said they had to charge my account $300 per their policy. I was also told that money would be released when I returned the car. I went by the office the following morning after dropping the car off the night before to verify the funds were released. I was told they were. I was even given a copy of a receipt. It is now 2 days since then and the money still has yet to be released. I now have been told it will be another two days before those funds are released. I spoke with my bank regarding these monies as I now also have overdraft charges accruing. They said I could dispute the charges, but it would take longer to go through that process than it would to let Enterprise release them. When I spoke with the representative before I leased the vehicle I was assured the money would be released immediately. When I returned the vehicle I was told the money had been released. When I called today the story was the total opposite and I had was informed I had signed a form stating to that effect, that they were in no way at fault. I understand the written consequences of a contract, but one would THINK the verbal assurances of monies released would carry some weight to this effect. I will never rent from these people again. They hold this town hostage as they are the only rental agency within a 45 mile radius. Their policy is to lie, misrepresent facts, and take advantage of people in need.
As of this exact moment I am now $400 in the hole for a $54 one day rental. There will more fees in the next two days. I expect the total damage to run closer to $1000 by the time this issue is settled.
Spend $54 renting car to get to work for one day. To cost me over $1000... not priceless.