Europcar Complaint - Bait and switch from Europcar in Mexico: We had to pay almost 50% more than the official reservation quoted
We reserved a car over Internet using Europcar web page and received a reservation that explicitly listed the total price. However, when picking up the car at the Europcar station in Mexico, the employees demanded us to pay additional Liability Insurance Supplement, saying it is mandatory. The official Europcar reservation clearly listed this Supplement as optional. We ended up paying almost 50% more than was the total price in the official reservation.
The Europcar customer service agent Amar Waraich was intentionally dodging the response, responding to something else, and never responded to the subject of our complaint.