United Airlines Complaint - Horrible service and NO responsibility - Flight canceled 3 times and UA did not care
We booked tickets from UA to NC in order to attend our son's graduation. It's an important event and we decided to be there 2 days ahead of that day, and bad things came. Our first flight was canceled by 2 different reasons that coming from 2 different sources. We asked for help on re-booking another flight and was asked to call a punch of different numbers in order to talk to some "right" UA support. Finally we just ended up with some other UA representative with a terrible accent, and the guy did not even care to search for other flights for us. All he said was "all other flights are full". We asked that UA should transfer us to other airline, and he responded immediately that all other flights from other airlines are full, too. After just....about 2 hours talking with this guy, we asked his name and requested to talk to his manager, the guy hung up. How nice that UA trains their employees. Then we had to call around and around again, asking for help again, and this time, we were transferred to Delta, next day flight. Next morning, at the checking boot, Delta told us that it was overbooked, and no seats for us, that we had to contact UA again. Soooo, we were canceled again. We called UA again and after few hours begging UA representatives, they transferred us one more time to another Delta flight, next morning. We thought that would end but it would not. We called Delta to get seats assigned and terribly found out that this morning flight was canceled AGAIN. We called and asked Delta, and of course after about 30 minutes waiting, Delta told us that we did not show up for the previous flight - the flight that they didn't allow us to check-in because it was overbook. How nice! And it was even NICER that Delta said this is UA responsibility and we must contact UA. And the game started over when we called UA. They transferred us AGAIN to Delta, tomorrow late afternoon. At this point, we were already late for 2 days and already missed the department graduation of our son. It's even worst that Delta still does not have any confirmation that this transfer is settled down and OK. In life, there are a lot of things that if you miss, you would never have it again, like my son graduation. We don't know if we can attend his day. So, please try as much as you can to avoid doing any business with this airline, United Airline. They just don't care about passengers. Horrible airline. Our original flight was May 12. Today is May 14 and we're still not sure if we can get to NC at some time.