Citibank N A Complaint - Citibank disrespects perfectly good customer
We American tax payers bailed out the banks to only be slapped in the face. I am spreading the word out about how Citibank has no respect for their customers nor the Americans who helped bail them out. I'm like a lot of you out there. I work very hard to keep a good Fico score. I pay all of my bills and I pay them on time. Ton make it consistent and easy, my accounts are paid automatically through my bank every month the same time and the same amount. So when I over looked that my minimum had been increased by $1.63 on my ExxonMobil account owned by Citibank, I had one payment short $1.63. I am not kidding it was less than $2. When I contacted Citibank I was told that CitiBank "assumed" I was having financial problems and that they cut my credit with Exxon in half and made my balance look as if I was close to my limit. This takes a hit to your FICO score because I did not have the 50% ratio to credit anymore. If CitiBank is going to "Assume" and not look at the facts like I have never been late, short or anything less than a good customer then I plan to pay off all my CitiBank accounts and not use them. As it turns out, Conoco Phillips and Home Depot are also under Citibank. If a $1.63 means that much to Citibank to make assumptions instead of looking at the facts of the account, then I am going to "assume" Citibank doesn't care whether I remain a customer or not.
Assume this....Citibank's insult has been "handled" and I paid off the entire balance to the cards and I refuse to listen to anymore of their insinuations or excuses. In addition I am spreading the word about the disrespect Citibank has for their customer who WAS a very good customer who not only use to carry a balance on all three cards and paid the interest but was never paying late or missed a payment or was ever short until they accidently undered paid an account ONCE for a just $1.63.