I just bought my home warranty with FIRST AMERICAN HOME WARRANTY company this month,
May 12, 2010 my ac stop cooling enough, I call customer service to make a claim around 4:00 pm, the lady told me the service provider will contact me within 24 hours to set up a visit,
the next 2 hours I got the phone call (around 6:00 pm) the provider told me he have an opening the very next day at 10:00 am, he was next day checking my ac, he said they have to come back to get it fix, because one of the pipes was frozen and they can not perform the job due to this pipe...
the very next day May 14, 2010 the technician was again in my house, and I was told the coil was dirty and it need to be clean for $165.00 plus the $55.00 service call... they fix my ac with no problem, and I have no complaint with it..
also I got a second opinion from a local ac company, I was told to do this job they will charge between $400.00 to $500.00 dollars, and they will not recommend this job to be done, this other company want to change the coil for the amount of $1,700.00
I'm not an ac technician but my ac unit seems to need to be cleaned and recharged because is not cool enough only...
I'M SO GLAD I BOUGTH MY HOME WARRANTY WITH FIRST AMERICAN, they save me a lot of money and headache,
I paid the total of $220.00 and my ac is cooling like new again