Delta Airlines Complaint - Reduced Bereavement Fare Rip-off
CUSTOMER CARE REP - MICHELLE KIDMAN -- My Mom's sister suddenly passed and we needed to fly last minute from Charlotte to Albuquerque. On line - round trip tickets were about $400 each. We were told that some airlines offer Bereavement flights. So we called Delta. They needed information about the deceased and the name and information of the funeral home which we provided. We told the booking agent that $400 was very high and could Delta provide us with tickets at a lesser fare. Delta required we fly out at 6am the following morning, must have a Saturday night stayover, and return on the 6am flight. This was inconvenient, but for a savings it was worth it. I was told $608 for both of our tickets - round trip, as long as all of the requirements are met, which they were.
Well, my mom gets her credit card bill, we were each charged $608 plus a $20 booking fee that we were not told about. A total Bereavement discount price of ---- $1236.00 --------- vs. the standard on-line price of --------$840.00 ------- Wow! that's some discount!
So Mom sends an email to Delta, to their Customer Care email address. She explains the double charge, and this is an obvious error on their part. The response was:
They would credit us back one of the $20 booking fees, but this fare of $608 was the best available flight per person.
So . . .
I went back on line to Delta.com, to research. The pricing I found was: If I left tomorrow morning, stayed till next Sunday for a Saturday night stayover, the fare is $400 each, and that is without the Bereavement discount.
So what am I to do? I have filed a dispute with the Credit Card, and would be willing to take this to the moon if necessary. I have contacted the FAA, and the Consumer Reports Bureau.
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