Mercantila.com Complaint - Mercantila.com has problems with customer service. There is none.
Today I received a very strange email from Mercantile stating that my order has been delayed and would not ship until 2 weeks and then would take upwards of 7-10 business days to arrive. That would put this item to arrive say possibly mid-June say. Yet my c. c. was charge immediately after my order. This sent up RED FLAGS BIG TIME.
Seems once your order is placed this company can not be reached for any help for any reason. They say they have a phone number you can call but no one answers it. In fact they do not answer their phones, emails, or the like. It took me about 10 phone calls and constant demand to speak to someone before anyone got a supervisor on the line in the sales department.
I began researching and what I found was exactly what I suspected that this company has big issues they need to work and have been reported multiple times to the BBB and states attorney generals offices.
So I contacted my bank immediately to put an alert on my account and to watch for a refund which I requested immediately. My bank is now helping me with this problem and we are now waiting for a full refund.
Company also NEVER mentioned they have a 25% restocking fee anywhere on their website. Plus you pay for return to and from for item shipping plus........
So much buyer be aware this company is working a possible scam.