Dunkin Donuts Complaint - HORRIBLE CUSTOMER SERVICE AND RUDE EMPLOYEES/MANAGERS
QUEEN CREEK, ARIZONA -- I went into the store on Rittenhouse and Ocotillo this morning and could not believe how rude the girl was that was at the drive through window! I have never been treated so poorly and quite frankly will take my business elsewhere. I had a coupon for a free medium iced coffee and had ordered a latte. She very rudely explained that a latte did not count...I have used this coupon before at a different location and they honored it for a latte so I just assumed that iced coffee meant any iced coffee drink. She could have explained it in a nicer way to me and I would have been completely fine with it, no big deal, but she was quite possibly the rudest girl I have ever come across. Coming from a Teacher that says a lot. I have never written a complaint letter in my life...I can handle a lot. To top it all off when I called the store to talk to the manager he very rudely told me he did not have time to talk....WOW, I wonder why his employees are completely incapable of any customer service skills??!! I am just appalled. I think Dunkin Donuts needs to clean house and hire some people who know what customer service means and perhaps who care about their job! If not, a great deal of business is going to be lost with their diminishing reputation and rude employees. No wonder people spend the extra dollar or two and go to Starbucks! That is where I will be headed next time!!!