Bissell Vacuums Complaint - How to get satisfaction
GRAND RAPIDS, MICHIGAN -- On Nov. 15, 2009, I purchased a Bissell "Pet Hair Eraser" vacuum. It worked fine a couple times and then broke a belt. I replaced the belt and it broke another one. This time, I took it to the Grand Rapids Repair store on 28th St. They didn't seem too surprised when I told them the problem. I left it and went back a week or so later and brought the vacuum home. It ran awhile and then I found it wasn't picking up. So I called the company, and was told to take it back to where I bought it as I was demanding a refund on what seemed to be a obvious "lemon". The store had a 90 day return policy and as this was April,2010 I was out of luck. SO I called the company and spoke to the manager and was told to bring to the COMPANY! This involves a 100 mile round trip, (and I'm 82) but I took it up there! A few days later, I received a call, saying there was nothing wrong with the vacuum and I could come and get it. Which I did!! Another 100 mile trip!! Got it home, tried it and all it did was REARRANGE the animal hair on the floor!!I ran it almost 15 minutes and that was ALL it did!! This is Saturday so Monday morning I'm calling again. I just don't know what to do. I paid $187.60 for this "lemon" and I am thoroughly disgusted with this whole deal! Now what????