Key Bank USA Complaint - Bank Arrogance/ Incompetence???
BOSTON, MASSACHUSETTS -- I have written two letters to Key Bank regarding an offer of settlement for an outstanding Student Loan, the banks Education Resources Division. The letters were sent via fax and mail and I have evidence that the letters were received however after nearly two months no reply has been received in any form to either letter despite a specific request for response. I can only attribute this failure and performance to either gross arrogance or total incompetence on the part of the bank employees. If this reflects the view Key Bank wants the public to have of their bank then I would offer a word of caution to those considering Key bank for their banking needs. For me I will not consider Key Bank for any future banking needs, business or personal, arrogance or incompetent performance is unacceptable.