Alienware Complaint - Beware of Alienware - Laptop
Beware of the provocative alluring website. In August of 08 I spent just over $4000 for "the ultimate gaming machine". 30 days later the hard drive crashed. They sent me a new one but you know the pain of re-loading all the software and files. Exactly 1.5 years later the laptop is running slowly so I had it diagnosed and guess what? The Samsung 500G hard drive failed again! So I called "customer support" (more like customer torture) and they said "well you should know that hard drives crash all the time". Gee I which they had printed that above the "purchase" button before they sucked $4,000 out of me. Unbelievable customer response. I will never ever buy another Alienware product. Since they have been purchased by Dell they have been brainwashed into customer indifference.