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FTD Complaint - No Miles, No Courtesy, No Customer Service from FTD - American Airlines Miles for Spa Finder Gift Certificate with FTD
American Airlines Miles for Spa Finder Gift Certificate with FTD - Complaint
DOWNERS GROVE, IL -- I ordered an expensive gift certificate which was promoted with over 3000 American miles. The gift certificate was delivered but the miles were never credited. I called about 10 times and wrote 4 e-mails. No one understood what to do or would help. I received 2 e-mails apologizing for the poor quality flowers! I never ordered flowers!
This is a sad commentary on FTD. Every customer representative I spoke with did not know FTD's business. They repeatedly asked me my name and address, but when I asked them if they were in the U. S, they said, "they were not to give that information." I've given up on ever receiving mileage credit but I will continue to tell the business community not to order from FTD.
This is a sad commentary on FTD. Every customer representative I spoke with did not know FTD's business. They repeatedly asked me my name and address, but when I asked them if they were in the U. S, they said, "they were not to give that information." I've given up on ever receiving mileage credit but I will continue to tell the business community not to order from FTD.
Comments:
Posted by Ben There on 2010-05-16:
FTD probably had nothing to do with the miles. Most of AA's AAdvantage promotions are handled and fulfilled by points.com - I know if you want to things like buy extra AAdvantage miles, redeem them for magazines, trade them, etc., that points.com handles the transaction. According to the website they do indeed partner with FTD: https://www.points.com/home/redeemCategories.do?method=selectCategory&categoryId=1009
Chances are, FTD was supposed to fulfill the card and points.com was supposed to transfer the miles into your account so you might be barking up the wrong tree. I suggest that you contact points.com - you might not get anywhere, but it can't hurt: https://www.points.com/home/support.jsp
Chances are, FTD was supposed to fulfill the card and points.com was supposed to transfer the miles into your account so you might be barking up the wrong tree. I suggest that you contact points.com - you might not get anywhere, but it can't hurt: https://www.points.com/home/support.jsp
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