Chase Manhattan Bank Complaint - No love - credit reduction at the wrong time
Brian of FPO, CA May 16, 2010
I am a Florida resident, but I currently live in Okinawa, Japan working for the US Marine Corps. I am currently visiting the US on a TAD (Temporary Assigned Duty) trip under military orders and I am experiencing major problems with my credit card company, Chase Bank. The government gave me advance travel pay to go on this TAD trip and I paid it all into my credit card account in order to pay for my hotel room and rent-a-car, which is what the advance funds are intended for. Now that I have just arrived in the US I tried to use that credit card for my rent-a-car and it was declined. I then tried to use it for my hotel room and it was declined there too.
I then called Chase to learn that they reduced my credit limit by 1,100 and that did not leave me with the money needed to pay for my room or car. Basically, almost all the money that I had available for this trip is no longer available. I know they reduced it because I had a "high balance", but I have been paying more than the minimum balance and on time. I asked if based on all this if they could temporary increase my limit just to cover my hotel room at least (about 600). I was just trying to work with them for asking only for part of my credit limit back and only temporary at that. They declined my request.
The thing is they reduced my credit limit right after I put the funds given to me by the government for my TAD trip and have yet to notify me of the decision to reduce my credit limit, which is basically putting me out on the street. When I asked how they could do this without telling me first they just said they put a letter in the mail and I should be getting it soon. I see the timing of this and Case Bank actions as just being down right dirty and am asking if you could do anything about this. They seen the pre-authorization on my hotel before they cut my limit, but they cut it anyway to give me a not so nice surprise on check in. Currently on the street looking for a place to stay for 5 night while I'm in the US.
Read more: http://www.consumeraffairs.com/credit_cards/chase_credit_cards.html#ixzz0o8l54BnL