Blockbuster Inc. Complaint - Goodbye Blockbuster!
I stopped using Blockbuster about 5 years ago because I was sick and tired of having to return a movie by noon on its due date. I always had late fees because of work and/or class and I would leave the house, forget the movie, and would not have the opportunity to return to retrieve it until long after the noon deadline came and went.
When they eliminated their late fees back in 2005, I started going back. It was nice knowing that if I forgot to return my movie, I could return it the next day or the day after and not incur a fee.
Last fall, they reinstated the late fees on video games. I wasn't terribly happy about this because my husband likes to rent video games and he's not always the most punctual with returns.
This spring, they reinstated the late fees for all movies as well. This irritated me to no end for the reasons I illustrated in the first paragraph.
Two weeks ago, my husband rented 2 movies and 2 video games. Naturally, he didn't return them until after the 12:00 deadline, giving us a $4 charge on our credit card for late fees! If Blockbuster had a sensible return deadline (like midnight), I wouldn't have incurred this fee.
I've had enough. Goodbye Blockbuster, hello Netflix and Redbox!