Verizon Complaint - Do Not Use Verizon In North Brooklyn
GREENPOINT/WILLIAMSBURG, NEW YORK -- I have been paying for "high speed" DSL for 10 years, the only reason I have not switched to a cable modem is because of my neighbors complaints of outages and lag he11 for no reason and ZERO customer service with Time Warner.
I have never received more than 2.7 Mb/s on my "Up to 7 Mb/s" plan. I switched to the 7 Mb/s plan because on the 3 Mb/s or 5 Mb/s plans, you can't get more than 1.2 Mb/s. The reason? There is no central office anywhere near north Brooklyn or south Queens. So Verizon is in effect, selling goods that they can't deliver. I think this is probably against the law. Anyone with Verizon DSL service in Williamsburg/Greenpoint/Long Island City area that wants to sue them for a refund with me, let me know.
The maximum speed that a Verizon DSL customer can receive in Greenpoint is 3 Mb/s with the most expensive plan and the best modem. They don't have the equipment in place to deliver any better, yet have salesmen on your ass telling you lies that the equipment has been upgraded. The line is also noisy and the internet drops out every time it is rainy, or windy or sunny. There will be so much static on the line that you can't even hear and your modem will be flashing red and the foreign fellow with the fake name like "Rick" will tell you that "dee liegn tebist shoween norbmadl staddus!" (The line test showing normal status). Poor guy, I should not make fun, he has a job answering to people who are already very angry when they call. I am probably funding some fat jerk's swimming pool by being ripped off paying for DSL service that I will never receive. The options are Time Warner with zero customer support and random blackouts and bandwidth black holes, Verizon DSL slower than my AT&T dialup was in 1995 or... no internet. Verizon is a ripoff, do not get Verizon in north Brooklyn or south Queens. Verizon sucks in Williamsburg. Verizon sucks in Greenpoint. Verizon sucks in Long Island City. Again, I have been listening to them promise to resolve my latency issues for 10 years only to find out this week from the new technician who visited that Verizon does not actually have the equipment in place to provide residential DSL at speeds higher than 3 Mb/s to the Williamsburg/Greenpoint area. Please join me in posting this information wherever you can so Verizon either remedies the situation or gives us all our money back.