Budget Inn (Oneonta, NY) Complaint - No heat or hot water!
ONEONTA, NEW YORK -- Checked in 12-4-04 after 11pm with my husband and 8-week old son. My in-laws were already checked into another room only 2 doors away. We turned up the room's thermostat immediately (snow on ground, snow falling, outside temp in 30s). The thermostat's temperature gauge initially indicated that the room was at 55 degrees; after about an hour it read 65 degrees, and the heat was blowing, so we assumed that the heater was just slow. We got up the next morning at 8; the thermostat still said 65, and it felt like we woke up outdoors. Our son had been bundled up and warm all night, but feeding and changing him in such cold air was not an option; we took him to my in-laws' room, which was nice and warm. I went back to our cold room and tried to shower. I was treated to ice cold water on both the cold and hot settings of the faucet - I tried to coax even lukewarm water from the showerhead for about 10 minutes, to no avail. My husband went to complain at the main office, and was told that the thermostat "didn't do anything" and that the heat was controlled by the motel's office. Of course the front desk girl refused to offer any discount. We packed up completely and showered in my in-laws' room (again, nice and warm). I then went to the office and complained. I was first told that since no one else had ever complained, the problem didn't exist. I was then told that the reason we didn't have hot water was because we woke up after all the other motel guests took their showers (despite the fact that we both got perfect showers in my in-laws' room). I was finally yelled at, when the front desk girl (identifying herself as manager) told me that I was a *liar* because I was complaining in the morning instead of the previous night (I guess I'll become a night-showerer in motels from now on), and that the motel did not want customers "like" me. I did not raise my voice once, nor did I reduce myself to calling her names or cursing...and I got screamed at. She ended the conversation by walking away and hiding in her back office. I will be submitting a complaint to the local Better Business Bureau tomorrow; surprise, surprise, these folks already have a complaint on their record with the BBB.