Budget Truck Rental Complaint - Unethical fee for not renting truck company did not provide
GREENVILLE, SOUTH CAROLINA -- Reserved truck on-line. Due to driver's work schedule, called the local agent to request a date change.
Talked with someone who seemed to note the change. I tried to change it on-line but there was no apparent option to do that. When we arrived at the rental agent, I was told there was no reservation and there was no truck, in spite of the fact that I brought the on-line reservation form.
Because I feared those outrageous charges listed on-line I checked with my bank that evening to see if there were any pending charges from Budget Rental. At that time there wasn't any. Five days later I surprised to see that they had the gall to take $50.00 from my checking account. Do they get rewarded for failing to provide the needed truck? Corporate greed and no customer service. Rented from Penske with no problem and an excellent truck. The price they quoted is the price I paid. I will never use Budget rental again. I don't have a specific complaint against the agent - basically I resent the fact that Budget feels it is their right to take $50.00 away from me because they did not provide the truck I needed.
In checking the history Burdget Rental with BBB, I learned they are rated B and they are not members of BBB. I was surprised they were not a part of BBB