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Starving students Complaint - Don't use Starving Students! BEWARE!! - Movers
Movers - Complaint
TEMPE, ARIZONA -- I had a HORRIFIC experience and I would caution ANYONE to stay far away!! I have used them before in the summer of 2007 and thought they did a fine job, and were very reasonably priced, so I tried again.
In my error, I left my wedding rings out on a shelf. It was a hectic day and I didn't realize until 3 hours into the move they'd been left on the shelf. By the time I got to the room where they were, of course, they were gone. The movers did not move that shelf. No boxes were shuffled around or packed/unpacked in that room. The only people in my house that day were the movers, my mother, my husband, and me. When I questioned the movers, naturally, they denied fault. I filed a police report and contacted the claims department.
Ok so I understand it's my word vs. theirs. I understand I have no proof. What I don't understand is how Melanie, the corporate claims adjuster, still has a job. She was absolutely rude over the phone. Raised her voice and told me to "stop accusing" her workers because I was offending her (EXCUSE ME?), and hung up on me! But the best part is that when I asked her if she had contacted the local Tempe branch (where my move was scheduled out of) to question the manager/movers she said no and that she hadn't planned to. What if this is a pattern of behavior from these men? They would never know because no one follows up on anything! Of COURSE they are going to steal my 2.5 karats worth of jewelry, they know they can get away with it because no one at this company trusts the customer or even cares that I am now missing jewelry that is completely priceless to me. What if my DVD player hadn't made it to my new house? Would I just have to go buy a new one? I think it is ludicrous to offer a service to a customer and blatantly refuse to follow up on problems. These people are thieves. They are rude and unhelpful. They are absolute cheats.
Pay the extra money and use a company that won't steal your stuff. The $4700 worth of jewelry I lost sure wasn't worth my $750 move.
In my error, I left my wedding rings out on a shelf. It was a hectic day and I didn't realize until 3 hours into the move they'd been left on the shelf. By the time I got to the room where they were, of course, they were gone. The movers did not move that shelf. No boxes were shuffled around or packed/unpacked in that room. The only people in my house that day were the movers, my mother, my husband, and me. When I questioned the movers, naturally, they denied fault. I filed a police report and contacted the claims department.
Ok so I understand it's my word vs. theirs. I understand I have no proof. What I don't understand is how Melanie, the corporate claims adjuster, still has a job. She was absolutely rude over the phone. Raised her voice and told me to "stop accusing" her workers because I was offending her (EXCUSE ME?), and hung up on me! But the best part is that when I asked her if she had contacted the local Tempe branch (where my move was scheduled out of) to question the manager/movers she said no and that she hadn't planned to. What if this is a pattern of behavior from these men? They would never know because no one follows up on anything! Of COURSE they are going to steal my 2.5 karats worth of jewelry, they know they can get away with it because no one at this company trusts the customer or even cares that I am now missing jewelry that is completely priceless to me. What if my DVD player hadn't made it to my new house? Would I just have to go buy a new one? I think it is ludicrous to offer a service to a customer and blatantly refuse to follow up on problems. These people are thieves. They are rude and unhelpful. They are absolute cheats.
Pay the extra money and use a company that won't steal your stuff. The $4700 worth of jewelry I lost sure wasn't worth my $750 move.
Comments:
Posted by Ytropious on 2010-05-17:
You say it was a hectic day, what if the items on the shelf were packed up and moved or the rings put inside something else? There's no real proof the movers took the rings, you said so yourself. I'm not sure what you wanted the claims lady to do, they can't pay for new rings because the old ones are now "missing".
Posted by Mrs Ozzy on 2010-05-18:
Obviously I realize that if there was packing/unpacking going on in the room where they were left there would be no proof that the movers took my jewelry. This is not the case. The room where the rings were was empty. There was no packing/unpacking going on. The shelf where the rings were sitting was not moved or disturbed. All that was moved out of the room was a mattress and TV stand that were on the other side of the room and wouldn't have disturbed the bookshelf. I realize that it is hard to proove anything without violating their rights and making them turn out their pockets.
If you read my complete review you can see that my main beef isn't with the fact that they didn't pay me for the rings, it is for the fact that they weren't even planning on looking into my complaint. They did not check with the local office or question the movers at all. If this is a pattern of behavior they would never know because they didn't look into my accusation AT ALL. That is my problem! These movers could be taking endless amounts of things, and because all claims are made through the corporate office, their dismissive attitude means no local follow through.
If you read my complete review you can see that my main beef isn't with the fact that they didn't pay me for the rings, it is for the fact that they weren't even planning on looking into my complaint. They did not check with the local office or question the movers at all. If this is a pattern of behavior they would never know because they didn't look into my accusation AT ALL. That is my problem! These movers could be taking endless amounts of things, and because all claims are made through the corporate office, their dismissive attitude means no local follow through.
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