Auto parts giant Complaint - Amazingly Bad Customer Service - Online Auto Parts
Online Auto Parts - Complaint
CALIFORNIA -- This is legendary customer service, in a bad way. I went all the way up to Rex, the Sales Manager. They quoted me a price based on their alleged "Price Match Guarantee", which is only a guarantee if they decide they want to honor it. The secret is that they have a list of who knows how many parts that are restricted (no price matching). They took my payment and shipping info and told me they would match the price. It wasn't until I called Rex to complain about a shipping problem that he told me they could not charge me less than full price.