Ikea: Horrific Customer Service Experience Complaint - You're not gonna believe what happened to me at IKEA
COSTA MESA, CALIFORNIA -- We've been coming to IKEA for a decade and have spent thousands of dollars over the last two years alone. Yesterday, my toddler wanted to go to the play area while my husband finished shopping. The girl at the counter asked if he was potty trained. I said yes. She asked if he was wearing a diaper. I said yes because we live a long distance away and this is about the time he falls asleep in the car and since we'll be leaving soon, I put one on him. She says he can't go into the play area. I offer to take him to the ladies room to remove the diaper. She says she doesn't believe he is potty trained since he has a diaper on. I repeat everything. She says all parents are liars. She actually said this to me. She then says that if they allowed kids in with diapers then they'd allow infants--a ridiculous statement given that they have a height requirement. A crowd of moms and kids hears her accusations and my replies all the while. After several frustrating minutes, I give up, go to the lobby, call the store manager and explain this nightmare to her. She apologizes. She says the employee should have been polite. She asks if we still want to go in. At this point, my kid is clinging to me, afraid of the mean girl at the check in desk. There's no way he's going in there. I say no. Instead of finalizing the purchase of an entire new kitchen, which is what my husband was doing, I call him and tell him I'm waiting in the lobby with a traumatized kid. I was treated like dirt by an IKEA employee. This is what a decade of customer loyalty looks like. This nasty employee should be reassigned to the stocking department instead of interacting with customers and children. We'll be shopping elsewhere. IKEA.
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