Citibank N A Complaint - Dissatisfied Citibank Customer
To Whom It May Concern:
I hope this message gets escalated to the highest level of Citibank management possible. You can verify my accounts with Citibank by checking my phone number (973-906-6944).
Currently, I have over 10 different types of services/accounts with Citibank (list below) and I’ve earned over 300,000 points with Thank You network. However, I will not be a loyal customer of Citibank anymore since Citibank has not been treating me right. For the past year, there have been a number of incidents that makes me believe that Citibank does not care about their customers anymore. They are listed below.
I will start migrating all my banking services to other banks. I’ll also make sure to post this message everywhere so other will be aware of how horribly Citibank treat their loyal customers.
BTW, I used to believe in Citi… I currently own more than 20,000 shares of Citi stocks. I will be changing this position going forward.
This is the tipping point of my dissatisfaction with Citibank.
Today, 2010.05.17, Citi Premier Pass card decided not to honor the credit limit overage usage that is build into my account. The reasons, one, I haven’t been utilizing my credit line nearing my credit limit. Also, I’m not allowed to transfer my credit from one card to another.
Citibank has been cutting my credit to the minimal - the reason being that I have high revolving debt. However, I’ve never been late with any payments. The high revolving debt is actually used for business investment purposes.
Citibank decided to close out my Business Checking Line of Credit without any prior notification. This caused me quit a bit of headache since a number of transactions were rejected due to the line of credit not being available.
Citibank started to charge $10 for automated draft from overdraft protection line of credit. The overdraft protection line of credit is designed to protecting overdraft. Citibank started penalize the automated draft. I have to manually transfer money out of overdraft protection line of credit to checking. What’s the point for having automated overdraft protection line of credit?
Citibank raised my credit card rates to a whopping 30 percent. Thank god I pay off my complete balance every month. 30 percent is ridiculously high. It’s highway robbery.
Below are my accounts with Citibank
Business Checking Line of Credit
Business Brokerage Account
Business Platinum Select Credit Card
Personal Checking Line of Credit
Personal Brokerage Account
Three Personal Credit Cards
(Used to be a loyal customer of Citi)