Bank of America Complaint - Incompetent, Unhelpful and Dishonest
FLORIDA -- Our experience with BOA started with a BOA screwup. To mend fences with the law firm my husband then worked for, BOA offered to give all the attorneys "Premier" accounts. We gave a mortgage to BoA for our home, we took out an equity line, and established personal checking, savings, and then later our operating and attorneys' trusts accounts for our own firm, IRAs, Roth accounts, and investment accounts. What did BoA do? First, they lost our mortgage and sent a nasty letter saying we had to execute their new mortgage. We did not. We sent a copy of the mortgage we had, and re-executed it. Let's see...then, BoA manager locally griped because I asked for more than one copy of a notarized document. Yep, that was pretty dumb. But that is how petty BoA was. Then, we got the F** letter. That meant that we no longer were eligible for the premier account because after the collapse that BOA helped cause, we no longer were rich enough for BoA to honor their promises (which, of course, were given because of their initial screw ups).
Finally, we discovered that we were being charged fees for maintaining our equity line, although we had a zero balance. We asked for the line to be closed, and they said we had to come into the branch to do so. Between the time they told us that, and we could get into the branch, they charged more fees! We paid the fees (for the privilege of maintaining a zero balance) under protest, and signed the forms they requested we sign to close the account. However, we crossed out and amended their "forms" since they demanded that we waive our rights under state and federal law which BOA had no authority to require and we certainly had no obligation to give. Cute, no? To close an account, when we owed NOTHING, they demanded that we waive our rights under the law. The branch manager wrote on the form that she "advised" us that BOA "may" not accept the amended form. They MAY NOT ACCEPT THE AMENDED FORM?
BOA has no right to refuse to refuse to cancel our account, when we owed them nothing. In fact, we notified the branch manager (a robot, I'm convinced) that if BOA does not give us a satisfaction within 60 days as allowed by our state statute, then we will sue them for attorneys fees and damages. This is an incredibly deceptive practice by BOA, since BOA has no legal authority to demand this. I actually almost hope they "lose" our satisfaction, because I would relish suing this bank.
We finally got a promise from BOA manager's manager that they would refund us the fees. My guess is that this check will get "lost" like they lost our mortgage, and fumbled the ball with the law firm.
If you are even considering Bank of America, reconsider! This bank is the scummiest, most inept and outrageous excuse for a bank I have ever seen.
If anyone out there has experienced similar problems with BOA, WE would consider filing a class action. We are lawyers.
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