Travelocity Complaint - Return of funds for canceled airline tickets
On May 18, 2004 I received an invoice from Yahoo Travel (Travelocity) for two airline fares on British Airways. On or about the same date these charges were presented to the above credit card account for payment. The amount for each was $759.50, for a total of $1519. The scheduled travel date was September 11. 2004
It was necessary to cancel these flights, so I called Yahoo Travel customer service on or about August 26, 2004 (888-924-6687) and so advised them. I was told there would be a penalty of $210 for each ticket, for a total of $420, and that my refund would be $1099, and that it would take 2-3 monthly billing cycles of my credit card account for the refund to show up as a credit.
Feeling a little nervous about this I called Yahoo Travel Customer Service again, which is off shore, on 9/3/04, 10/3/04, and 10/29/04 and was told the same thing. The off shore office determined this by calling their supervisor and transferred the information back to me. On 11/22/04, after the third billing cycle, I called, and the story from the supervisor had changed, I had not returned the tickets. I’m sure there is a logical reason why I was not told this on 8/26, 9/03, 10/03 or 10/29, nor was I told to return the on this occasion, but that I would be called by Yahoo Travel in 72 hours. Before hanging up I verified that they had my correct number. After 75 hours and no call I contacted them only to learn that they really did not mean to call me, but would have send me an email, but you had an incorrect email address. The off shore office always called their supervisor, but would never allow me to talk to the supervisor or give me their telephone number. On this occasion I was told I would receive an email within the 72 hours. Of course I did not receive an email, so I called again on 11/29 and was told they are sending one NOW, “Just log on and get it.” Again, they did not send it. I called the India office and told them again that I had the tickets. After the usual call to their supervisor, I was told to send them to a San Antonia, TX address, which I did on 11/3/04, overnight, and was told I would get an email in 48 hours. The tickets arrived on 12/6/04. Still no contact.
At no time does Yahoo Travel deny that they owe me the money. They just maintains a complete firewall between themselves and their customers, and I assume, they anticipate I’ll go away after a time.