Kmart Complaint - Poor Service by Management at Kmart
I was in the Pineville NC Kmart store and decide to buy some items they had a flier for with coupons. I purchased some items took it to the register and some of the items did not scan right. After several tries of trying to fix it the cashier finally called the manager on duty. After waiting a long time the manager finally shows up after two pages and asking another associate where he was. The manager look mad because he had to come to the front and deal with a problem. When he got there he didn't acknowledge me or apologizes to me about the wait. He was rude to the cashier and acted like he had never seen the coupons before. He finally fix the problem and walk away without even saying sorry for your wait. As I was leaving the store he was at the service desk talking crap about me and as I approached he stop talking and acted like nothing happen. When I got home I went on line to do the survey at the bottom of the receipt. Three days later the manager of the store calls me. She apologizes to me and doesn't let me talk. Finally I had to interrupt her to tell her it was the manager on duty fault and not the cashier fault for my wait. After all that was said and done she promise me a gift card from another retailer because I will not step foot in another Kmart. She said she was going out that day to get it and send it the next day. A week goes by and I don't receive it. I call exactly a week later and she says she mail it out Friday? Three days after she said she was going to mail it. So she said she would call me on Friday to make sure I get the card. I never receive a call. So a day before two weeks of her first phone call to me I called the 1-800 number to complain. Well all they did was call the store and told me what she did. If I wanted that kind of service I would of called the store myself. I did find out that her HR manager sent the card. What happen to I was going out that day to buy the gift card and mail it myself the next day? Of course the people at 1-800 don't care either. Does any one care at Kmart?? I received a phone call the next day from her assistant manager that she said I could come to the store and pick up my gift card since she was afraid it was going to get lose in the mail. Why couldn't she call me I asked her? She was on a conference call. WHAT?? I told the Assistant manager that I was not driving across town to pick up a gift card and they needed to figure out how they were going to get it to me. Her answer to me was I will tell her what you said. No willingness to try to fix the problem. DOES KMART CARE ABOUT HOW THEY TREAT THEIR CUSTOMERS???