Network Solutions Complaint - Putting Domain Name for deletion before expiry date and nonresponsive to renewal
VIRGINIA -- Our domain name was unexpectedly scheduled for deletion by our Domain name registrar Network Solutions, VA, USA. We received an email earlier this month to remind us that our Domain name was to expire on the 21st May 2011. Thus we decided that we would renew our domain name early and followed the instructions to renew the Domain name on the 8th May 2010. We received a confirmation from Network Solutions shortly and also confirmed that the transaction had gone through from my bank statements. However, on the 11th May 2010 evening, my website and email stopped functioning altogether. Network Solutions sent an email stating that the renewal order had been cancelled and we would receive a refund and our domain name will be placed for deletion. Their customer support claimed that my credit card had been rejected (Strange thing is that if my credit card was rejected, why would the transactions appear in my bank statement already and why a need for refund?) and in order to redeem my Domain, I would need to pay extra and there is no guarantee that I will get back my domain name anyway. They even tried to sell me other domain name variations which I declined. They requested for our credit card information again (which I gave them), opened a service ticket for me and informed us that it would take two days on average for them to contact us and they were unable to know about the status at all till then.
The customer support even claimed that they do not even have the escalation team’s number within the same company as well. Basically, that there wasn’t anybody that we could talk to and the Customer Support team would be also unable to know the status or progress of our situation. Even after two days, I have still not received any response from Network Solutions and we have been unsuccessful in our attempts to contact them as they are currently unreachable on all their contact numbers. We emailed them regarding the service ticket, but there is no response too.
As such, we have decided to move after unlimited unknown status. We have our domain name all over our brochures and printed materials. We have to savage the damage done due to this sudden move. It seems that even after we have paid for the Domain Name, Network Solutions can expire us before the expiry date, dishonoring the transaction without giving any explanations and force clients not to renew our domain names. If you are running a business and have Domain name register with them, you may need to think carefully. When problem arises, there is nothing they will do for you and they would tell you outright that there is nothing you can do too. It seems that they are doing some very strange things.