T-Mobile Complaint - WORST WORST!! T-Mobile customer service - Wireless Phone Service
COLUMBIA, MISSOURI -- My husband and I signed up for T-mobile early this year. We then asked our friends and relatives to sign up as well so that we can talk to each other for free. I now deeply regret becoming a customer of a company with such terrible customer service. We will cancel and ask all the people we know to cancel as soon as our contracts are up. No wonder they have such a high cancellation fee, otherwise, people would be cancelling all the time.
Ok, here is the story: We just had a very simple request for them. We never got our 3rd and 4th month bills for some reason. We need these bills to get our mail in rebate. The trick with the rebate is that we have to show them the 3rd and 4th month bills and also have to file all the stuff before the end of the 4th month, which only leaves us a small time frame to do so. We did not receive the bill, and called them 10 days after the day they sent the bill. They told us it would take up to 14 days to receive the bill(What in the world???!!). Since we haven't received any bills after 10 days, we felt there was a good chance something was wrong with that. So we asked very nicely if they could send us another bill right away just to be sure we can get them in that small time frame. They said they can't. They have to wait 15 days or so before they can send another bill, ABSOLUTELY NO EXCEPTIONS, and said it was technically IMPOSSIBLE. I'm a software engineer myself, I have never heard of anything like that. If that was the truth, then I can't imagine how terrible their processing procedure is. No manual control at all?!! By the time they can send us another bill, we will already miss out on the $300 rebate. The most upsetting part was the supervisor that we had was really really SHORT with us, he is MEAN, and NOT HELPFUL. It was so terrible to talk to such a person. I don't understand why this kind of person is in customer service. He wouldn't give us his last name, but his first name was Adam, and his employee id is: 0653903.
Other than their terrible customer service, their incapability of making exceptions for loyal customers, having no control over their own systems, T-Mobile is also infamous for their really POOR signals. A word of advice - stay away from T-Mobile!