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Mohawk Flooring Complaint - Beware Mohawk Flooring

Review by Mendyk on 2010-05-18
We have had Mohawk flooring in all our homes. We loved it...until now. We bought a new home with approx. 3800sft of Mohawk wood flooring. We have been here approx. 8 months. The floor is horrible. The smallest pressure by anything leaves deep scratches which cannot be repaired. I have never even allowed guests to wear shoes in our homes. Mohawk sent an inspector out to look. Its been a month and Mohawk says they haven't received the report from the inspector. We have a half a million dollar home and expected top quality from Mohawk in product and customer service. We have received neither. We have received the run around. Mohawk won't talk to us. They say the builder has to deal with them. The builder says Mohawk won't return their calls.

We are giving them 5 more business days and if there is no resolve we do have an attorney on retainer. WARNING*** Do not buy Mohawk flooring. I do not work and have all the time in the world and WILL make sure our experience is found all over the internet.
Bach@earthlink.net Contact me if you would like to hear more.
Comments:1 Replies - Latest reply on 2010-05-18
Posted by saj80 on 2010-05-18:
The builder and/or installer probably used a cheaper grade of flooring to increase their profit margin.

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