Toyota Motor Corporation Complaint - Are you financing your recalls on the backs of customers?
VICTORIA, TEXAS -- I purchaced new a 2007 Toyota Tundra SR5 2X4 pickup truck. While pleased in general with the quality and performance of the vehicle, I am most dissatisfied with its fuel consumption and with Toyota's service after sale. The Tundra has averaged 15.8 mpg for the life of the vehicle - lousy fuel economy. Then, at 49,000 miles the alternator bearings began making noise. I called Blackwood Toyota in Victoria, Texas for an appointment to have the alternator repaired/replaced. I was put off for over a month due to the large number of accelerator pedal recalls the dealership was encountering. At 51,200 miles I went to the dealership without an appointment (never got a call back),and waited six hours to be "worked in." Then I was told a replacement alternator would cost me $785.00 and I could come back the following week to have it installed. I had to drive 126 miles round trip to Blackwood Toyota, the nearest Toyota dealership. Rather than be gouged for their ridiculous price, I started checking parts stores. Original Toyota part replacement was $400.00. An identical alternator was ordered for $175.00 and installed for $100.00 (a one hour job, which actually took 30 minutes). This five hundred dollar discrepancy tells me Toyota is ripping off its customers at their dealerships, either deliberately, or with the ulterior motive of having its customers pay for their lawsuits and recalls. And yes, next time I buy a vehicle I'll go back to GMC.