American Express Complaint - American Express Closed accounts for second time In 2 months
Well have nothing good to say about American Express credit cards. They have the worst business practices we have ever seen.
Last month they decided to close our accounts and this was done by a rude "account manager" that asked 50 million questions and then said the accounts are closed cut up cards. So we asked to speak to someone else and all we had to do is send some forms in and our accounts were opened back up this was 04/15/2010. On 05/18/2010 after we used both accounts for a purchase now we get a email stating that are accounts are closed here we go again. We do not understand how we can make a purchase at 6PM then at 6:05PM are accounts are closed for no reason we always pay about 600% over the monthly payment because we use cards all the time. American Express customer service is by far the worst, was told 05/18/2010 by an American express agent that she can not see why the account is closed and was going to have a manager call us on 05/18/2010 STILL WAITING.
So in summary I would not recommend to use American Express for either business or personal we will be sticking with our Visa and MasterCard accounts for we have not had one ounce of problems with them, they do not just close our accounts for no reason.