Ace Hardware Corporation Complaint - Overpriced or Overcharged - 6' 1/2" rebar

Posted by Weedwhacked on 2010-05-19:

Ace doesn't have to price their products like Home Depot or Lowe's.

Posted by momsey on 2010-05-19:

You are correct, Ace's prices are outrageous. We have one in town and we do shop there for two reasons: convenience and supporting the local store. However, for big purchases, we go to Home Depot.

Posted by skelly39 on 2010-05-19:

I could see them selling things for a little more, but over twice as much? That's ridiculous.

Posted by Ponie on 2010-05-19:

Only thing I can say in support of the higher price at Ace (although not THAT much!) is the employees at Ace vs. employees at Home Depot or Lowes. I have many times gone into Ace, asked where I could find something and not only did the employee know where it was, I was escorted right to the display. If I'm looking for something that isn't manufactured or unavailable, I'm given what (to me) is a logical explanation. OTOH, if the OP had access to a Lumber Liquidators, the price may have been even lower--if they had it in stock.

I don't know if all the Ace stores are the same, but the one nearest my neighborhood is independently owned. Only reason I know this is the husband/wife team who own it live in the complex next to me.

Posted by saj80 on 2010-05-19:

First, you should do your pricing research prior to the purchase, and, second, buy one at Lowes or Home Depot and return the one to Ace for a refund. I agree with Ponie; our local Ace employees are very knowledgable if I need assistance.

Posted by momsey on 2010-05-20:

Wow, I have exactly the opposite experience as ponie and saj. Our Ace employees are completely clueless!

Example: We were in the market for a new grill. We had been looking around and knew pretty much what we wanted. Went to Ace and were looking at one that had a rotisserie. We knew that the burner was on the back of the grill, but the Ace employee was telling us this was a filter that had to be changed every 30 days! To this day, I regret not asking him to show me the replacement filters.