Radio Shack Complaint - Warranty is Worthless & misleading
LANCASTER, PENNSYLVANIA -- I bought a budget pDVD player without a 'special' warranty and it ceased proper functioning in 4 months. That alone I find annoying-that products fail so quickly and it's somehow acceptable to manufacturers to put out such shoddy merchandise, but capitalistic greed is another subject.
So with becoming more accustomed to the sad state of affairs for manufacturing and sub-par standards being the norm, I opted to purchase Radioshack's extended warranty with my replacement purchase, an 8" Accension portable DVD player. I was told they'd either fix a problem or replace the device. They added that one guy was on his 3rd new player (tells you something right there about quality...). Of course once I needed the warranty service and read the fine print more carefully, I wondered how there could be a series of replacements when it read they were only liable for one replacement, period. So what was the employee talking about? How could that be? Was that an outright lie?
My issue with the player was, besides numerous keys that did not always function properly, at one point when opening the cover, the plastic actually cracked at the hinge area and the screen would not stay open.
When talking to the warranty company, the man on the phone was a robitron who repeatedly told me all decisions on coverage were the total discretion of the reviewer, who I could not talk to. Every question I had in trying to understand their process was answered with that and he could guarantee nothing, which he said at least 10 times. And once he heard there was a crack it was all over.
He kept saying that I could have dropped it and that's how it cracked (I didn't)and since they wouldn't know, they probably would decide I was at fault, (with no recourse) since I couldn't prove I didn't drop it. Then he accused me of opening it too forcefully (???) What?? Like plastic can't weaken and crack without mishandling? It's PLASTIC for cris'ake!
So there's no contest; they will not believe what you say if they can come up with an alternative reason that falls out of their responsibility. Another company policy that's based on greed; screw the customer out of service if you can since it's less expense. Makes me sick that they can get away with such practices.
Radioshack needs to change their warranty company; there are still a few products and services that are good and the providers show care and concern to the customer. Radioshack's warranty company SUCKS.