BabiesRUS/ToysRUS Complaint - Beware of Babies R US/Toys R US

Review by SAU on 2010-05-19
NEW YORK -- I would be very careful purchasing anything from this store. Back in 2008 I had my baby registry through them. Their return policy changed that year and they never let me know. Many things on my registry have been recalled Such as The evenflo exersaucer, simplicity bassinet, simplicity crib, Tylenol, Motrin, Evenflo high chair. The gift receipts do nothing as these items were recalled a year later and the company still gave me only store credit for the lowest amount. They claimed the registry is only available for 13 months. Poor Service for a company that carries so many baby items that get recalled. I contacted Corporate and they couldn't help me. I suggest do not register with them. Return everything and buy as you need. Don't get caught years later with the junk they sell. All the time I have wasted returning items and fighting for what's right. Please beware and if you can buy from Target or Buy Buy Baby, Behrs is a great store.
Comments:9 Replies - Latest reply on 2010-05-22
Posted by Venice09 on 2010-05-19:
It's scary that so many items were recalled. Have you tried contacting the manufacturers for assistance?

I don't now how recalled merchandise is usually handled by the retailers. Do they give refunds, replacements, store credit? Wouldn't they have to honor the price reflected by the gift receipt even if the return period expired?
Posted by Ytropious on 2010-05-19:
I don't know of any place that services registries 2 years after the fact. When you bring an item in for recall reasons you can only get the lowest price the item was in the past 90 days usually. Gift receipts do nothing because gift receipts do NOT have the price on them, and any transaction data is long gone in 2 years, it's usually gone after 90 days. I'm sorry but 2 years later what honestly did you want from them? They gave you store credit, that's more then I could say for most places, it's great actually.

Lastly, last time I checked no store was immune to carrying products that get recalled. You find all the things you mentioned (motrin, tylenol, evenflo) at all those places you mentioned and guess what, Target, and Buy Buy Baby would have done the same things 2 YEARS down the road. It's not their fault the manufacturer has had a recall. In fact it's a GOOD thing they know there is an issue with their product and they want no one to get hurt from it. Don't dare act like TRU/BRU is some how a bad company for carrying items that happened to be recalled.
Posted by CrazyRedHead on 2010-05-20:
Chances are that Target would probably have given nothing. I don't know about the other stores.
Posted by momsey on 2010-05-20:
I don't know why you're going to the store when there's a recall. Usually, if I'm trying to get something back for a recalled item, the manufacturer has some kind of system set up.

Babies R Us and Toys R Us and any other retailer shouldn't suffer financially because a product they sold was recalled.
Posted by Venice09 on 2010-05-20:
Momsey, that's what I was thinking, too. Retailers shouldn't have to be burdened with this. I've never owned anything that was recalled, but from what I've read, the first thing to do is contact the manufacturer. If they tell you to return the item to the store, then there is probably some kind of arrangement in place between the manufacturer and retailer.
Posted by Anonymous on 2010-05-20:
How were they supposed to let you know their return policy changed? Did you expect them to personally contact you to let you know? All they need to do is display the new policy at the registers. Its ultimately up to the consumer to educate themselves on the return policies of the places they shop Do you know how I found out that BRU's policy changed in 2008? I read the sign posted at the cash register and the flyer that was attached to my receipt. Actually, I'm pretty sure I also received something in the mail about it too and the only way they would of had my address was through my baby registry. But moving on, your lucky they even gave you anything in the first place. A lot of the time, all you get is a replacement. And Target and BRU carry the exact same "junk" and Target's return policy is even stricter than BRUs!
Posted by Ytropious on 2010-05-20:
Sam brings up a point I forgot, TRU/BRU did do something to educate consumers on the new return policy (no receipt no return) by having a large sign about it at the service desk, as well as bag stuffers cashiers were required to hand out. They did attempt to educate shoppers on the impending change in policy.

I don't think this is so much a complaint about that though, because even if their policy was the same, we're talking about A) a recall situation, not a return, and B) a gift receipt, which shows no prices on it long after the register data is gone. This would have happened regardless. I still wonder exactly what the OP wanted them to do, they did pretty well if you ask me.
Posted by SAU on 2010-05-21:
Somewhere BRU/TRU has my registry b/c I received an e-mailed directly from them about 2 recent recalls. Now the corporate office mysteriously hung up on me when I was questioning where these e-mails came from especially since my registry is old. I understand the store can't look it up. The e-mail informed me to bring the item back to the store ASAP. I can't contact the manufacturer b/c they are out of business. This is my most recent problem with the store. I agree when an item is recalled it should be treated like a normal return. I wanted my cash back. It's not the consumer's fault when something was recalled. TRU/BRU chooses to carries these recalled items and they received $ for it so I think its important to have a good policy in place for when the unfortunate happens. This is for children and it VERY scary how many times this happens. It also depends on the store you guys have went to and the ones I'm going to is where I have the problem. Every managers seems to be on a different page. One store was giving $159 for the crib and the other gave $119. It just seems so crazy to me. As far as Target I have never had a problem with them. Sometimes they don't even require a receipt.
Posted by Ytropious on 2010-05-22:
SAU, do you have the rewards card? Have you ever given your email to the company, like for your registry? They don't personalize the emails, it's mass emailing of recalls regardless of if you have purchased the item. They DO NOT have record of your registry 2 years after the fact.

Again, you are blaming a store for carrying an item that happened to go on recall, can you please understand how silly that sounds? It could have easily happened at Target, Walmart, Kmart...just about anywhere items are sold!

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