Jennifer Convertibles Inc Complaint - Jennifer Convertibles Nightmare Customer Service
TUSTIN, CALIFORNIA -- I attempted to buy a Sofa/Sleeper from jennifer Convertibles but over 12 weeks later have given up and had to go to my credit card company to get my money back. When I originally purchased the piece of furniture they told me it wold be 4 weeks from purchase (2/13/2010). I tried to pre-schedule a delivery but they told me I would have to wait for their call, once the furniture had arrived at the local wharehouse. They called to schedule delivery at 4 weeks but told me that they were booked up and the soonest weekend date available was Easter Sunday (4/4/1020). I asked them if they were sure they would be delivering on a holiday and they confirmed that they would be working that day. On 4/2 they called to let me know that they could not deliver because it was a holiday but that they could re-schedule my delivery at the next available appointment (3 weeks later). At this point I asked for a call from Herman (Tustin GM). I heard nothing from the manager for weeks and began trying to escalate to corp. There are no phone numbers with live people So I filled out a web form (3 times) with no response. Finally, near the end of April Herman calls and offers me a delivery date of May 7th. I ask about a weekend delivery and mention the fact that they were the ones who rescheduled causing this problem in the first place and he stated that 'I can take the 7th or wait two more weeks for a weekend delivery'. I asked for a morning appointment and he told me that I could make a request for either a morning or afternoon appointment when they called to confirm. When they called me, two days before the delivery date, they told me that the delivery slot was between 10AM and 2PM at which point I informed them that I could not take a whole day off of work to wait for a couch and could only take delivery on that day if they called me 30 minutes beforehand. Needless to say they called when they arrived and left within 5 minutes (before I could race back to the house from work). I called the store immediately and was informed that they could re-schedule delivery, but that I would need to come back to the store and pay the delivery fee again in full prior to them making an appointment. I have since tried to reach corporate, the regional manager, the store manager but nobody will answer the phone or call back. Thank goodness for the folks at Visa, who credited me back! You'd think a furniture purchase would be simple... I will NEVER buy anything from this company again! Since my debacle, I checked with Better Business bureau (31 Unresolved complaints - Grade "F") and read up on the web about a vast array of company service issues and lawsuits against Jennifer Convertibles/Jennifer Sofa.
BTW - Here's a link to an interesting article on them below