Budget Rentals Complaint - Budget... how to get ripped off and ignored
While recently moving, our truck broke down when the steering wheel began shaking so violently that we had to slow down to 10 mph on the freeway just to pull over. Upon calling the company we rented it from, we were told, "What do you want us to do.? We aren't mechanics," and given another number to call. A mechanic was sent out within the hour but he ended up on the phone with Budget for over an hour trying to get authorization to repair the wheel bearings. He told us that we were lucky we hadn't gotten it up to a good speed otherwise the truck could have flipped or gone out of control, also that the rental company had to have known the truck had a problem. I recently had hip surgery and had hired several friends for $12/hour to make it worth their while (nobody likes helping you move for free). We waited... and waited... and waited. At about hour 5 I called and told them the only thing being driven at that point was me into bankruptcy. I was told they couldn't do anything about a refund or compensation until after the truck was turned in. The mechanic finally got the truck running (after replacing the wheel bearings with the wrong parts given him by an auto shop, causing him to do it all over again) but at this point 7 hours had gone by with my whole life sitting on the roadside. I called to speak with them and was close to having them tow me to my destination when the mechanic said he was done and I headed out. Since they had already broken the contract by not supplying me with a safe reliable vehicle to make it from point A to point B in a reasonable period of time, I opted to not fill the tank with gas before dropping it off at midnight. Now I have been given the runaround ever since; every time I call I am told I will receive a call back. I never get one. Furthermore, I am told that they cannot give me a 100% credit on my rental because it is against company policy. This company should be ashamed of itself for the poor service they provide. I am surprised that they have any business at all with these dirty business dealings. In a time when this country needs all the business they can get for fear of failure, you would think they might have more integrity and appreciation for the customers they have. I am now out about 450 bucks, which I will keep my word and pay my helpers. Grow a backbone, Budget. I will never rent from you again, nor will any of my friends or family (as well as the countless people who drove by our broken down truck that day). If I heard tomorrow that Budget was filing for bankruptcy, I would rejoice that bad business practices and poor customer service had finally taken its toll on them. Shame on you, Budget, you spineless weasels.