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Best Western Hotels International, Inc. Complaint - Falsely accused
Complaint
CULPEPER, VIRGINIA -- My bad expierience started wen my friends and I checked in at 2:20am on may 19, 2010 and we only stayed there from the moment we checked in til 10:30am. So we checked in got our free passes for a buffet in the morning and then I asked the receptionist how do we check out and he responded just leave the keys (cards)in the room. Thats all fine until the next day I check my bank account and I'm getting charged for another night that I did not sleep for. so I callled the hotel and their telling me that I was supposed to check out at the front desk(its my first time renting a hotel room) and that their housekeeper supposedly knocked on our door at 1pm and we answered and told them we didn't need any room service(which first of all we probably did need it if we would of stayed there cause I had a baby who had urinated on the bed and needed new sheets and second of all we would of needed more toilet paper). So I spoke to the general manager and asked him to check the cameras and he said they didn't have any! And thenn I told him that we had to leave out of there by 11am because we had to meet wit the tow truck guy and said if we brought proof if he would do someting about it and he still said no. The hotel was nice and everything don't get me wrong but I felt like they were calling me a liar and that wasn't right. shoot I as crying at that fact only I could cared less if they told me ma'm you were supposed to the front desk and check out but no they had to call me a liar. but who am I but a 17 year old who doesn't know common sense...
Comments:
Posted by clutzycook on 2010-05-20:
Have you never stayed in a hotel before with your parents? The thought would have never occurred to me to check out by leaving the keys in the room. Sorry, but I'm going to have to go with the hotel on this one.
Posted by memoryx57 on 2010-05-20:
Most hotels allow and prefer that you just leave the key in the room when you leave. It's usually called " express checkout ". I'm surprised Best Western doesn't do this. I probably haven't gone to the desk to check out in the last 6 or 7 motel stays. As a matter of fact, on the day of my checkout the bill has always been slipped under the door sometime in the early morning hours. If you paid with a credit card you might try and dispute the charge. Good luck...
Posted by justcuz on 2010-05-20:
I travel a lot for work, and I've stayed in many hotels that have told me the very same thing..leave the key card in the room. The only difference is, every single one of them also leave a receipt under the door that has the check in/check out date, billed amount, etc. Did you receive a receipt?
Here's what you can do...if you know you were wrongfully charged an extra day, dispute it with your bank. This will start an investigation and BW is going to have to show proof that you were in fact there the 2nd day.
Lastly, I could be wrong, but I didn't think hotels rented rooms to minors.
Here's what you can do...if you know you were wrongfully charged an extra day, dispute it with your bank. This will start an investigation and BW is going to have to show proof that you were in fact there the 2nd day.
Lastly, I could be wrong, but I didn't think hotels rented rooms to minors.
Posted by MDSasquatch on 2010-05-20:
I have stayed at lots of different hotels over the years and some will check you out the morning you are leaving, charge your card and slide your final statement under the door. When you are ready to depart, just toss the key cards somewhere and go.
The key to this is that you have to make sure you have a final bill and that it is an accurate accounting of your charges.
The key to this is that you have to make sure you have a final bill and that it is an accurate accounting of your charges.
Posted by jktshff1 on 2010-05-20:
I have the express check out with the hotels I stay in. I still drop the key off at the desk while walking out the door.
Posted by Stew on 2010-05-20:
You and me both jkt. A lot of times I get asked if I'm checking out early or did you not received your bill under the door. I say 'No' I'm just letting ya know I'm leaving.
Posted by spiderman2 on 2010-05-20:
I just did an express check out at the Marriott and you get your bill under the door, leave the keys in the room and use the check out function on the television. Did they charge extra for the baby peeing on the bed?
Posted by courtney on 2013-02-26:
I am very late on this one but thought I should comment- at the hotel I worked at for 7 years most guests did not come to the front desk to check out- If you were only reserved for one night the system automatically will check you out in the morning- they cant charge you for another day if you arent reserved for it that is non sense...we go around around 2 in the morning and put the bill under the door for those who are not reserved the next day and the housekeepers get the keys.
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