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Coach, Inc. Complaint - Discriminated to Chinese American Customer - I felt the hit from the Cashers and Store Managers
I felt the hit from the Cashers and Store Managers - Complaint
GILROY, CALIFORNIA -- I am a Chinese America and speak English with my accent.
I shopped at Coach Factory outlet Store in Gilroy, California for three years. Most time when I pay the money at counter the cashier shows the madness and disdains to me.
If I bring some items to return, they look at me more like enemy.
5/18/2010, when I was in front of cashier's counter to pay some bags, a white young girl who is front manager asked my ID and very rude threw it on the counter, yelling to a cashier: "Check her, Check her!" Her face expression shows: "She is a Criminal, check her background"! I felt so bad and so embarrasssed.
（Before a couple times they bring away my ID and Credit card to look some books without tell me anything. It is made me nervous and worried: What's wrong, what happened on me? Also I felt my private information kept by others is a danger things. My private information maybe stolen by somebody and used. I try to ask them so many times, they just ignore my questions, pretend they did not hear.）
This time the cashier made a mistake. She did not take an additional 50% off for a markdown leather bag, so I have to go back the store for price adjustment second day.
5/19/2009, after the price correction, I saw three colorful Poppy bags which I bought yesterday on the shelf and I got them to pay. The same girl front manager walked over and took away the three Poppy bags yelling to me: "You can not buy those bags, you bought yesterday."
I asked why? She turned her eyes away and answered: "it is Coach new Policy."
I asked her: The police you told me last time is "not over three items of same style at one transition and total together not over 10 items in 7 days."
She said: "This is also a policy, You cannot buy same items every day in Coach store".
I requested to talk with store manager who above her. After a while, store manager Coral walked over. I told her every time I come to this store and these cashiers not nice to me and always have new policy to against me. She is so cold and said: "Look the police in front of you, we reserve our right to laminate the customer buying quantity."
I read the police, there is not policy saying: customer cannot buy same items over three at one time and Customer cannot buy same bags at second time. The only limitation is can not buy over 10 items in simpler products.
I said Policy did not mention anything about customers cannot buy those bags again.
She answered:" It is new corporate policy, we did not tell you, because you did not ask".
I told her if your cashier did not made mistake, I will not need to drive 80 miles back and this will not be happened. She answered: "People make mistakes, you paid that transition by credit card, you signed the sale's sheet without check, so this is all your fault!"
Is a store manager should said like those? She threw over the cashiers mistake to my responsibility. Should we trust Coach store anymore?
From her eyes, I felt discrimination hit and disdain only!!!
If I am a white lady and speak perfect English, will she still does those???
I just don't get it, they don't have a common scents: only customer buy, Coach can make money, and keep store in bussness, so you can be hired.
That is the reason Coach Products quality and service going to toilets - They don't care the customers, they only want the money!!!
Please do not buy from Coach any more and let all our friend to know: Stop shop at Coach!!!
I shopped at Coach Factory outlet Store in Gilroy, California for three years. Most time when I pay the money at counter the cashier shows the madness and disdains to me.
If I bring some items to return, they look at me more like enemy.
5/18/2010, when I was in front of cashier's counter to pay some bags, a white young girl who is front manager asked my ID and very rude threw it on the counter, yelling to a cashier: "Check her, Check her!" Her face expression shows: "She is a Criminal, check her background"! I felt so bad and so embarrasssed.
（Before a couple times they bring away my ID and Credit card to look some books without tell me anything. It is made me nervous and worried: What's wrong, what happened on me? Also I felt my private information kept by others is a danger things. My private information maybe stolen by somebody and used. I try to ask them so many times, they just ignore my questions, pretend they did not hear.）
This time the cashier made a mistake. She did not take an additional 50% off for a markdown leather bag, so I have to go back the store for price adjustment second day.
5/19/2009, after the price correction, I saw three colorful Poppy bags which I bought yesterday on the shelf and I got them to pay. The same girl front manager walked over and took away the three Poppy bags yelling to me: "You can not buy those bags, you bought yesterday."
I asked why? She turned her eyes away and answered: "it is Coach new Policy."
I asked her: The police you told me last time is "not over three items of same style at one transition and total together not over 10 items in 7 days."
She said: "This is also a policy, You cannot buy same items every day in Coach store".
I requested to talk with store manager who above her. After a while, store manager Coral walked over. I told her every time I come to this store and these cashiers not nice to me and always have new policy to against me. She is so cold and said: "Look the police in front of you, we reserve our right to laminate the customer buying quantity."
I read the police, there is not policy saying: customer cannot buy same items over three at one time and Customer cannot buy same bags at second time. The only limitation is can not buy over 10 items in simpler products.
I said Policy did not mention anything about customers cannot buy those bags again.
She answered:" It is new corporate policy, we did not tell you, because you did not ask".
I told her if your cashier did not made mistake, I will not need to drive 80 miles back and this will not be happened. She answered: "People make mistakes, you paid that transition by credit card, you signed the sale's sheet without check, so this is all your fault!"
Is a store manager should said like those? She threw over the cashiers mistake to my responsibility. Should we trust Coach store anymore?
From her eyes, I felt discrimination hit and disdain only!!!
If I am a white lady and speak perfect English, will she still does those???
I just don't get it, they don't have a common scents: only customer buy, Coach can make money, and keep store in bussness, so you can be hired.
That is the reason Coach Products quality and service going to toilets - They don't care the customers, they only want the money!!!
Please do not buy from Coach any more and let all our friend to know: Stop shop at Coach!!!
Comments:
Posted by Slimjim on 2010-05-20:
"f I am a white lady and speak perfect English, will she still does those"
If they think you are reselling them illegally, you bet. Why are you buying the same items everyday and still continue to shop there under such scrutiny?
If they think you are reselling them illegally, you bet. Why are you buying the same items everyday and still continue to shop there under such scrutiny?
Posted by Dryad on 2010-05-20:
Good question.
Posted by Sheriffs Uncle on 2010-05-20:
Excellent question. Plenty of places to spend your money. Why go where you aren't wanted?
Posted by oldisgood on 2010-05-21:
Something is sooo wrong about this post. If the manager is YELLING at you, I don't think I would go back to that store. I don't think it would make a difference in how many items you bought. If you paid the price you can do whatever you want with the merchandise, even resell it if that is what you want to do. How would that be illegal??
Posted by Sxp on 2010-05-24:
If you buy something in Coach factory store over 5 or more items, they will bring your ID away or write you Credit Card # /ID numbers to look a book without tell you anything or get your permit.
Go to try!!! Go to fell when people in front of you to do something ......
I am not a Coach Girl, I never wear or carry Coach bags at all. I bought those items for my friends in China who send email & pictures of Coach bags they likes. Poppy is new in China, all girls want it.
If you live in SF Bay Area, you can see over 50% of Coach Factory Store customers are Chinese. Most Chinese Customer will spend $500-$1500 each time in those stores. After Coach goes cheap market start, it fits into a lot of Chinese's range. Every Saturday & Sunday Gilroy Coach outlet store hundreds of customer will line up the outside Coach to wait into the store. This proberly is a reason make Coach think they are big, strong, rich and does not need to care the qaulity and Customer anymore.
(Coach Retail Store in China sell price is almost twice of USA Retail price. 100%-200% import tax made Coach bags very high price. Where will you buy from? Of cause, 60% - 75% off price in factory outlet is a deal. )
Because a good deal, we have to face the cold face? To be Checked as a Criminal?
I really hope somebody stand out or group together and protect our rights.
This is only Co. I shopped in USA who is mad with customer purchase a lot. Is it not strange? I looked back, I thought Coach starts to check customer info around April this year. I did not pay attention before, until this time that girl manager yelled in front of me like that rude.
Two weeks ago, my friend complained to Gilroy Coach store manager about a cashier who is bring her ID & Credit card away to talk with another cashier and pointed on her cards and laughing for a while then come back. Now think about, the cashier must was waiting the result of check my friend.(She bought around 7 items.) That store manager only said sorry without tell her any reason why that girl do it.(That time I only but a couple things, so they did not check me.)
What is going on in Coach Factory Store?
Do they do those legally?
Go to try!!! Go to fell when people in front of you to do something ......
I am not a Coach Girl, I never wear or carry Coach bags at all. I bought those items for my friends in China who send email & pictures of Coach bags they likes. Poppy is new in China, all girls want it.
If you live in SF Bay Area, you can see over 50% of Coach Factory Store customers are Chinese. Most Chinese Customer will spend $500-$1500 each time in those stores. After Coach goes cheap market start, it fits into a lot of Chinese's range. Every Saturday & Sunday Gilroy Coach outlet store hundreds of customer will line up the outside Coach to wait into the store. This proberly is a reason make Coach think they are big, strong, rich and does not need to care the qaulity and Customer anymore.
(Coach Retail Store in China sell price is almost twice of USA Retail price. 100%-200% import tax made Coach bags very high price. Where will you buy from? Of cause, 60% - 75% off price in factory outlet is a deal. )
Because a good deal, we have to face the cold face? To be Checked as a Criminal?
I really hope somebody stand out or group together and protect our rights.
This is only Co. I shopped in USA who is mad with customer purchase a lot. Is it not strange? I looked back, I thought Coach starts to check customer info around April this year. I did not pay attention before, until this time that girl manager yelled in front of me like that rude.
Two weeks ago, my friend complained to Gilroy Coach store manager about a cashier who is bring her ID & Credit card away to talk with another cashier and pointed on her cards and laughing for a while then come back. Now think about, the cashier must was waiting the result of check my friend.(She bought around 7 items.) That store manager only said sorry without tell her any reason why that girl do it.(That time I only but a couple things, so they did not check me.)
What is going on in Coach Factory Store?
Do they do those legally?
Posted by tommygirl on 2010-09-05:
Any retailer reserves the right to limit quantities. Resellers denigrate the brand. I find it very hard to believe that this person has such a large number of friends in China for whom she purchases bags as gifts.
Posted by justiceli on 2012-08-04:
Agree, their customer service is horrible. Are their customers their enemies? I wish MK and Kate Spade will take all their business. Bankruptcy not far away.
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