Coach, Inc. Complaint - Discriminated to Chinese American Customer
GILROY, CALIFORNIA -- I am a Chinese America and speak English with my accent.
I shopped at Coach Factory outlet Store in Gilroy, California for three years. Most time when I pay the money at counter the cashier shows the madness and disdains to me.
If I bring some items to return, they look at me more like enemy.
5/18/2010, when I was in front of cashier's counter to pay some bags, a white young girl who is front manager asked my ID and very rude threw it on the counter, yelling to a cashier: "Check her, Check her!" Her face expression shows: "She is a Criminal, check her background"! I felt so bad and so embarrasssed.
（Before a couple times they bring away my ID and Credit card to look some books without tell me anything. It is made me nervous and worried: What's wrong, what happened on me? Also I felt my private information kept by others is a danger things. My private information maybe stolen by somebody and used. I try to ask them so many times, they just ignore my questions, pretend they did not hear.）
This time the cashier made a mistake. She did not take an additional 50% off for a markdown leather bag, so I have to go back the store for price adjustment second day.
5/19/2009, after the price correction, I saw three colorful Poppy bags which I bought yesterday on the shelf and I got them to pay. The same girl front manager walked over and took away the three Poppy bags yelling to me: "You can not buy those bags, you bought yesterday."
I asked why? She turned her eyes away and answered: "it is Coach new Policy."
I asked her: The police you told me last time is "not over three items of same style at one transition and total together not over 10 items in 7 days."
She said: "This is also a policy, You cannot buy same items every day in Coach store".
I requested to talk with store manager who above her. After a while, store manager Coral walked over. I told her every time I come to this store and these cashiers not nice to me and always have new policy to against me. She is so cold and said: "Look the police in front of you, we reserve our right to laminate the customer buying quantity."
I read the police, there is not policy saying: customer cannot buy same items over three at one time and Customer cannot buy same bags at second time. The only limitation is can not buy over 10 items in simpler products.
I said Policy did not mention anything about customers cannot buy those bags again.
She answered:" It is new corporate policy, we did not tell you, because you did not ask".
I told her if your cashier did not made mistake, I will not need to drive 80 miles back and this will not be happened. She answered: "People make mistakes, you paid that transition by credit card, you signed the sale's sheet without check, so this is all your fault!"
Is a store manager should said like those? She threw over the cashiers mistake to my responsibility. Should we trust Coach store anymore?
From her eyes, I felt discrimination hit and disdain only!!!
If I am a white lady and speak perfect English, will she still does those???
I just don't get it, they don't have a common scents: only customer buy, Coach can make money, and keep store in bussness, so you can be hired.
That is the reason Coach Products quality and service going to toilets - They don't care the customers, they only want the money!!!
Please do not buy from Coach any more and let all our friend to know: Stop shop at Coach!!!