Catnapper Furniture Complaint - Does not honor warranty
TENNESSEE -- Catnapper Furniture is Jackson Furniture out of TN. They are marketed on several online sites. I ordered mine from livingincomfort.com. They are also complicit in this complaint. They may even be in the scamming business together. I ordered the sofa On Feb 10th of this year and promised a 3 week delivery. It took almost 8. I have had the item LESS THAN 2 MONTHS! The 2 recliner ends are slumping and sagging toward the middle of the sofa, the padding on the footrests is non-exsistant and the bare plank board digs into your calves (esp the sharp corner). The upholstery on the pull-down middle (cup-holders, etc) is coming apart and the Staples are exposed and have pricked us several times, so that we can't use it anymore, but it is hard to put back up the whole way because of the slumping recliners! LESS THAN 2 MONTHS OLD! I called both Living In Comfort and the manufacturer (Jackson Furniture). I am supposed to have a blanket 3 year warranty on most of the sofa and a life time on other parts. You guessed it - no one is going to honor it. The manufacturer says it is Living In Comfort's problem and Living says it falls under the manufacturer warranty. What a scam. Living does not even have a phone number to call them and they don't answer emails. Do not buy anything from Living and don't buy a Catnapper product from any source. Be warned!!!