Priceline.com Complaint - Don't book your flights on Priceline!
You are taking a huge risk if you book your flights on Priceline. My entire family is taking a trip to San Juan Puerto Rico, and I got my tickets through Priceline. Continental Airlines going over and American Airlines coming back. Continental changed the flight to a time that wouldn't work, so I called Priceline to make a change. It was a joke. They said that because Continental had a flight available (a red eye that we couldn't make), our only option was to take that flight. They said we could call Continental if we wanted to see what they could do.
After hours on the phone, we hit a dead end with Priceline. Continental finally agreed to refund our tickets and we booked with American. The rest of my family went through Hotwire. Hotwire was able to easily cancel the Continental tickets and book with American.
The customer service was horrible. Most of the customer service reps were hard to understand, due to strong accents. No one was able to do anything to resolve the situation.